We recognize your travel plans might be affected by Covid-19. Please note we will extend your passes for another 12 months, just contact us before your Passes are due to expire and you will be offered another 12 months of validity.

Any questions? Please check our frequently asked questions below,
if you still have questions please email us, call us or chat with us.

General Questions

What is The Sightseeing Pass?

What is the difference between The Sightseeing DAY Pass and The Sightseeing FLEX Pass?

Where can I purchase my Pass?

What are the ages for a Child Pass?

What happens if I lose my Pass?

How do I use a promo code?

Do you offer group discounts?

I have paid but have not yet received my confirmation email. What should I do?

How can I contact The Sightseeing Pass?

Are there any special offers included with the Pass?

What is your refund policy?

How far in advance can I buy the Pass?

Digital Pass

What is the digital Pass?

How do I get my Pass?

How do I register to make an account?

How do I use this Pass on my mobile?

My log in for the app isn’t working. What should I do?

Can you ship my Passes to me?

Can I use the confirmation email to enter attractions?

How to use The Sightseeing Pass

How do I activate my Sightseeing Pass?

How do I use my Pass at attractions?

How long is my Sightseeing DAY Pass valid after I activate it?

Can I visit same attraction more than once?

Can I upgrade my pass?

Do I have to make reservations at every attraction?


How does the Sightseeing FLEX Pass work?

How long is The Sightseeing FLEX Pass valid for?

How many attractions can I visit?

Can I use the hop-on hop-off buses with the Sightseeing FLEX Pass?


How do I get the Guidebook?

Can you ship the guidebook to me?

Do I get a guidebook with both the Sightseeing DAY Pass and Sightseeing FLEX Pass?

Can I download the guidebook before I travel?

In what languages is the guidebook available?

DAY Pass

How does the Sightseeing DAY Pass work?

How many days should I purchase the Pass for?

How many attractions can I visit?

Can I use the hop-on hop-off buses with the DAY Pass?

Maps and Guides

Do you have any free maps and guides for the cities?

Hop-on Hop-off Buses

How many bus tours are available?

How do the hop-on hop-off bus tours work with the FLEX Pass?

How do the hop-on hop-off bus tours work with the DAY Pass?

Can I board the Hop-on, Hop-off Bus more than once?

Do I need to pick up a ticket for the hop-on, hop-off bus?

Where can I find a map of the Bus Routes?

Can I get priority boarding with the Pass?


Is the Empire State Building Observation Deck included in the Sightseeing Pass?

Is entry into the Statue of Liberty included with the Ferry Ticket?

How can I visit the Statue of Liberty Pedestal?

Does Ellis Island Immigration Museum count as a separate attraction?

Is there a tour of the Statue of Liberty?

I want to use the $40 voucher option. How does this work?

Where can I rent a bike while in New York City?

How can I see the Vessel?

I want to use the airport shuttle. How do I book a reservation?

What is Fast Track Entry?