Any questions? Please check our frequently asked questions below,
if you still have questions please email us, call us or chat with us.

General Questions

Do I have to make reservations at Attractions?

How do I contact you?

What is the difference between The Sightseeing Pass and The Sightseeing FLEX Pass?

How do I use my Pass at attractions?

Are other discounts included with the Pass?

What is Fast Track Entry?

How young do you have to be for a Child Pass?

What if I lose the Pass?

What is your refund policy?

Can I purchase those Passes in NYC? At what prices?

How do I use a promo code?

Do you offer group discounts?

Digital Pass and Collection Options

What is the digital Pass?

How do I use this Pass on my mobile?

How do I get my Pass? What are the delivery options?

Do you ship abroad?

Can I get a physical card?

Do I have to exchange the voucher for a Card?

Can I use the confirmation voucher to enter attractions?

How to use The Sightseeing Pass

How do I activate my Sightseeing Pass?

How long is my Sightseeing Pass valid for after activation?

When will my Sightseeing Pass expire?

How far in advance can I buy this Pass?

Can I visit same attraction more than once?

How many attractions can I visit?

Can I upgrade my pass?

What Hop-on Hop-off Buses can I use for the entire duration of my Sightseeing Pass?

FLEX Pass

How long is The Sightseeing FLEX Pass valid for?

How do I activate The Sightseeing FLEX Pass?

How many attractions can I visit?

Is every Bus Loop counted as a separate attractions?

Guidebook

How do I get the Guidebook?

Can I download the guidebook before I travel?

Do I get a guidebook with both The Sightseeing Pass and The Sightseeing FLEX Pass?

In what languages is the guidebook written?

Empire State Building

Is the Empire State Building included in the Pass?

How can I visit the Empire State Building?