Any questions? Please check our frequently asked questions below,
if you still have questions please email us, call us or chat with us.

General Questions

Do I have to make reservations at Attractions?

How do I contact you?

What is the difference between The Sightseeing Pass and The Sightseeing FLEX Pass?

How do I use my Pass at attractions?

Are other discounts included with the Pass?

What is Fast Track Entry?

How young do you have to be for a Child Pass?

What if I lose the Pass?

What is your refund policy?

Can I purchase those Passes in NYC? At what prices?

How do I use a promo code?

Do you offer group discounts?

Digital Pass and Collection Options

What is the digital Pass?

How do I use this Pass on my mobile?

How do I get my Pass? What are the delivery options?

Do you ship abroad?

Can I get a physical card?

Do I have to exchange the voucher for a Card?

Can I use the confirmation voucher to enter attractions?

How to use The Sightseeing Pass

How do I activate my Sightseeing Pass?

How long is my Sightseeing Pass valid for after activation?

When will my Sightseeing Pass expire?

How far in advance can I buy this Pass?

Can I visit same attraction more than once?

How many attractions can I visit?

Can I upgrade my pass?

What Hop-on Hop-off Buses can I use for the entire duration of my Sightseeing Pass?

FLEX Pass

How long is The Sightseeing FLEX Pass valid for?

How do I activate The Sightseeing FLEX Pass?

How many attractions can I visit?

Is every Bus Loop counted as a separate attractions?

Guidebook

How do I get the Guidebook?

Can I download the guidebook before I travel?

Do I get a guidebook with both The Sightseeing Pass and The Sightseeing FLEX Pass.

In what languages is the guidebook written in?