Any questions? Please check our frequently asked questions below,
if you still have questions please email us, call us or chat with us.

General Questions

What is The Sightseeing Pass?

Where can I purchase my Pass?

What are the ages for a Child Pass?

What happens if I lose my Pass?

How do I use a promo code?

I have paid but have not yet received my confirmation email. What should I do?

What is your refund policy?

How far in advance can I buy the Pass?

Digital Pass

What is the digital Pass?

How do I get my Pass?

How do I register to make an account?

How do I use this Pass on my mobile?

My log in for the app isn’t working. What should I do?

Can you ship my Passes to me?

Can I use the confirmation email to enter attractions?

How to use The Sightseeing Pass

How do I activate my Sightseeing Pass?

How do I use my Pass at attractions?

Do I have to make reservations at every attraction?

FLEX Pass

How long is The Sightseeing FLEX Pass valid for?

How many attractions can I visit?

Maps and Guides

Do you have any free maps and guides for the cities?